Troubleshooting Guide

Unit has power but will not close door

  First determine if the timer unit is receiving power by placing the ON/OFF switch to the ON position. Then open the garage door fully. When the door is open fully the green LED light should be on (lit up).

  If the light is on the unit is receiving power and the magnetic switches are working. If the door does not close after the pre-set time the problem could be the 12" white wire connecting to the garage door button.

  To inspect this wire simply unplug it from the unit, hold the chrome tip of the plug firmly and un-screw the plastic casing and visually inspect that the two wires are firmly attached to the chrome plug. If they do not appear to be properly attached please call us toll free at 1-303-359-6064 and we will send you a replacement immediately.

   If this does not solve your problem we next recommend you check to make sure the wires connected directly to the terminals of the garage door button are secure and in fact touching the proper terminals. It is important to note that multi-function buttons may have more than two terminals so care must be taken to ensure that the wires are attached to the two terminals that operate the button only. If one of the wires is on the wrong terminal the unit will not close the door.

Unit hooked up but green LED light is not on

  First check to make sure 9 volt battery has power and is connected properly. Make sure the unit is turned "on" by placing the ON/OFF switch to the ON position. Open garage door fully and visually inspect the magnetic sensors, making sure that they are attached firmly and not hanging or falling off. Then make sure that when the door is open fully the two parts of the magnetic sensor line up. Some doors have "slack" in them and when the door is opened it doesn't always stop in the same position. For the Mind Ease unit to function properly the sensors must line-up and be within ¼" of each other. If door slack seems to be the problem we recommend you contact your door operator manufacturer for instructions removing this slack.

  Now check the function of the magnetic switches by un-connecting the two forked wires from the 40' wire that are connected to the switch. Touch the two forks together while the unit is ON. If the green LED lights up the wire is fine but the magnetic switch may need replacement. If the magnetic switches seem to be lining up properly and the green light did not go on when you touched the two forks together the problem may be the 40' wire. To check this wire simply unplug it from the Mind Ease unit and inspect by firmly holding the chrome tip of the connecter and unscrewing the black plastic covering. Visually inspect that the wires are attached to the chrome connector. If the wire and sensors appear to be in good working condition please call us toll free at 1-303-359-6064 for a replacement unit.

  If unit times out and audio is one steady beep, check wall button, possibly a wire in the wall button has dislodged or broken (was not attached securely).

  For all other questions or comments please call us toll free at 1-303-359-6064.